The Innovation Team (i-Team) is the City of Austin’s incubator for solving complex social problems. Funded by Bloomberg Philanthropies, the i-Team is sponsored and housed within the City of Austin Innovation Office. The team's first year focused on researching and designing solutions for homelessness. More info: 

A core team of ~5 people, including researchers, designers, data analysts, and a project lead. You will also work closely with city colleagues from other departments that provide anti-displacement services in fields like housing and transportation. 

As the i-Team’s design researcher, you will work with a team of designers, analysts, and city staff to reimagine how the City provides service-oriented solutions for residents at risk of displacement and/or experiencing homelessness. You will be responsible for creating and delivering research plans to understand stakeholder needs through quantitative and qualitative user research, contextual inquiry, rapid prototyping, and evaluative testing.

This position is currently grant funded through calendar year 2019.


  • Location:
  • Deadline:


Minimum qualifications

  • Graduation from an accredited four-year college or university with major course work in a related field
  • Three (3) years experience related to the job.

Preferred qualifications

  • 3+ years of professional experience with design research using qualitative and quantitative methods
  • Experience facilitating workshops, interviews, and other meetings across the stakeholder spectrum
  • Experience collaborating on multidisciplinary teams; flexibility and openness to adapting user research methods to fit the needs of a multidisciplinary team
  • Knowledge of design thinking, user-centered design, and agile design methods, including expertise in determining when and how to use specific approaches, deliverables, and facilitation methods
  • Ability to zoom in and out on a project; ability to shift from focusing on small details to understanding the larger system
  • Ability to professionally and productively respond to unexpected hurdles
  • A bias towards doing and making things real
  • Comfort with ambiguity and working on projects that might not have a predefined solution and/or scope
  • A passion for public service and a commitment to doing the hard work that is necessary to improve our city services, especially the willingness to work on emotionally demanding topics.
  • Bilingual (English and Spanish)