The City of Carlsbad is ideally situated in north San Diego County where a great climate, beautiful beaches and lagoons, and abundant natural open space combine with world-class resorts, family attractions, well planned neighborhoods, excellent schools, and a charming village atmosphere to create the ideal California experience. Covering nearly 40 square miles, the City of Carlsbad is currently home to about 113,000 residents. Thanks to an award-winning growth management plan, the city's infrastructure and services keep pace with development and promote an excellent quality of life.
 A full-service city, Carlsbad has its own police and fire services, a water district, parks and recreation, and library and cultural arts departments, in addition to standard administrative and public works functions. The operating budget for Fiscal Year 2017-18 is $257.6 million and new CIP appropriations for the year total $54 million. Known for its financial stability, the city maintains an AAA credit rating and has a general fund reserve balance exceeding $61 million. 

The Position:  The Public Safety Information Technology Manager (PSITM) reports to the Director of Information Technology and is responsible for the management of the staff that supports Public Safety.  Public safety technology is crucial to Police and Fire operations, both at tactical and strategic levels.  The PSITM is responsible to manage the implementation, integration, enhancement and maintenance of diverse public safety applications and systems by ensuring the highest reliability and performance.   The Public Safety Technology Manager will also play a key role in the development of a Public Safety technology roadmap, the implementation of future Smart City technology and a new Police Computer Aided Dispatch system.

This role involves technical implementation and cross-functional collaboration with Police, Fire and Information Technology partners to meet the business goals in a complex environment.  The candidate is expected to be self-motivated, proactive and solution-oriented. They must be willing to mentor and challenge their staff, lead technical projects, assist team members in meeting their individual goals and to promote a positive attitude and work culture. The Public Safety Information Technology Manager has overall accountability for the work of their team, supporting, coaching, and mentoring their staff in their diagnosis and root cause analysis techniques. The candidate is expected to find proactive, strategic solutions for issues that arise.

Save the Date:  If selected to move forward, there will be an oral board interview panel the week of July 30 - date TBD.

Please include a resume attachment with your application.
A detailed background investigation of the candidate's history and suitability for employment will be conducted.  This investigation includes a lie detection polygraph screening. 

Skills and responsibilities

Work with other Directors and Managers throughout the organization as well as other IT areas (Operations, Client Services, GIS, Project Management, Sr. Management Analyst, Enterprise Applications) to ensure Public Safety customer support needs are addressed as efficiently and effectively as possible.

Work with Client Services Manager to ensure maximum up time during any system or software change, test, upgrade, repair or vendor maintenance issue.

Drive technical staff to monitor and resolve customer issues and accomplish objectives.

Manage public safety technology team priorities.

Coordinate work and report on department activities to IT and Public Safety management.

Help in building relationships with various entities.

Direct strategic planning related to the support of Public Safety.

Recruit, hire, evaluate and supervise assigned work of technical staff.

Provide guidance and assistance to staff and department users in the development, implementation and maintenance of systems and applications.

Ensure delivery of public safety technology solutions and services supporting Public Safety's strategic direction and/or technology roadmap(s).

Work with Police and Fire Communications managers to ensure the stability and reliability of the technology in the Emergency Communications Center.

Work with Emergency Preparedness Manager to plan for, implement and ensure proper maintenance and stability of Emergency Operations Center technology.

Effectively deliver projects/initiatives, including capability to work in large cross-functional teams.

Facilitate the deployment of technology application projects.

Work with the IT Operations Manager and the IT Applications Manager to maintain and improve system stability.

Work with the IT Client Services Manager to ensure Service Desk needs are met for Public Safety.

Establish best practices to be followed by technology staff.

Plan and coordinate processes required for the provision of public safety applications and systems.

Plan and facilitate meetings and presentations.

Author, compile and generate complex reports.

Work with the IT budget manager to prepare and monitor the public safety technology budget.

Communicate with all levels of the organization and elected officials.

Author Staff Reports as required and if necessary present to City Council.

Develop and implement plans to implement major technology upgrades such as implementation of a new Police Computer Aided Dispatch system.


  • Location:
  • Salary:
    , annually
  • Deadline:


Minimum qualifications

Excellent written and verbal communication skills and the ability to communicate with other non-technical departments in a clear way that provides an understanding and inspires confidence in the team's ability to deliver complex technical solutions.
Strong listening and collaboration skills with a willingness to mentor and be mentored.
Strong leadership, interpersonal, negotiation and communication skills; ability to foster a collaborative team environment and provide excellent customer service; ability to communicate effectively and respectfully to a diverse community.
Ability to effectively communicate at technical, management, and executive levels of detail, with internal, inter-agency, and external stakeholders / partners.
Ability to liaison with both police and fire emergency communication centers to ensure maximum reliability and effective use of technology.
Strong technical acumen with the ability to have a thorough understanding of technical issues and their implication to the organization.
Knowledge of complex and inter-connected systems, and their design, deployment, support, and issue diagnosis.
Experience successfully leading, motivating, and building a team.
Strong personnel management skills with ability to manage and resolve conflict.
Experience leading Public Safety projects and driving them to completion on time and within budget.
Excellent problem solving, troubleshooting, and debugging skills.
Process design and implementation skills.
Technical competency in understanding elements of a system/application architecture, conceptual understanding of various components, while engaging both sides of the spectrum – internal and external business/architects and engineers/support staff.
Strong knowledge of information technology capabilities and characteristics, software languages and applications, data base technology, GIS technology, web technologies and data security techniques related to public safety.
Strong knowledge of systems and network capabilities and characteristics.
Strong knowledge of the application of security practices, procedures and ongoing maintenance of security to relevant system.
Conversant with the future direction of public safety applications and systems, how that direction will impact the department(s), and how future and current systems can be exploited for the benefit of the department(s).
Familiarity with the operation of an Emergency Operations center from a technology perspective.
Ability to develop and evaluate business processes and strategies that support Public Safety's business goals and objectives in a cost-effective method.
Knowledge of Public Safety application software such as Computer Aided Dispatch (CAD) and other justice and safety systems.
Familiarity with database administration.
Must be able to simultaneously manage multiple technology projects and support a number of customers.
Self-motivated with ability to work independently, with minimal supervision.
Effective analytical, consulting, negotiating, and meeting facilitation skills.

Preferred qualifications

A bachelor's degree in Information Technology from an accredited college or university.
A minimum of 5 years of experience managing major application implementation projects and/or administration of moderate to large scale technology systems, with at least 3 years supervisory or management experience, preferably in technology in a public safety or government environment.