Description

With a workforce of over 30,000 people, and opportunities in more than 1,000 different job categories, the City of Philadelphia is the fifth largest city in the United States and one of the largest employers in Southeastern Pennsylvania. As an employer, the City of Philadelphia operates through the guiding principles of service, integrity, respect, accountability, collaboration, diversity and inclusion. Through these principles, we strive to effectively deliver services, to resolve the challenges facing our city, and to make Philadelphia a place where all of our residents have the opportunity to reach their potential.

The Office of the Chief Administrative Officer (CAO) is a new section of government tasked with bringing innovation to key enabling functions of city government. The CAO supervises and coordinates the operations of eleven City departments and functions, including the Office of Open Data and Digital Transformation.

The Office of Open Data and Digital Transformation (ODDT) believes in a City government that understands the needs of its people and empowers them through transparent, efficient, and effective services. ODDT’s approach is two-fold: 1) help departments publish open data; and 2) collaborate with departments, the public, and other stakeholders—employing human-centered design methods—to create digital services that support the success and well-being of all Philadelphians.

4.7 million people visit the City of Philadelphia’s website, phila.gov, every year. Whether they’re looking for information on the Philadelphia Marathon, checking whether trash pickup is on-schedule, looking for after school activities, or applying for public assistance programs, for many Philadelphians, their experience on phila.gov represents the image they have of government. We understand that the current phila.gov isn’t easy to use. So we’re in the process of creating a new site from the ground up—with simple, mobile-friendly designs, more intuitive organization, and clearer content. You can see the progress so far at beta.phila.gov.

As a User Experience Designer in the Office of Open Data & Digital Transformation (ODDT), you’ll be working with various departments to help determine how and what needs to be shown to their end users. You'll collaborate with departments across the City and collect feedback from the public to inform the design and development of new features. Working closely with members of ODDT—who are specialists in design, engineering, and content— you’ll help prioritize features, create prototypes, and ensure the highest quality of work. Please note this is not a design research position; we are looking for compelling designers.

This position is for twelve (12) months.

Skills and responsibilities

In this role, you will:
  • Assess user and stakeholder needs in a variety of ways (workshops, web analytics, meetings, etc.).
  • Use findings to inform the design of wireframes, user task flows, and specifications.
  • Work with the ODDT team to enhance phila.gov’s interaction patterns, and overall design.
  • Understand global site architecture, discrete content types, and their relationship.
  • Work with visual designers to incorporate the visual identity of phila.gov into new features.
  • Collaborate with visual designers, developers, and the content team to define the product experience and champion the user.
  • Communicate design ideas and prototypes to developers.
  • Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks.
  • Work with subject matter experts from City departments to understand their goals and the goals of their users.
  • Make evidence-based design decisions.
  • Understand how and where to use data like web analytics and user feedback to improve products.
  • Understand and tinker with new technologies and keep up with the industry.
  • Facilitate and contribute to conversations that determine how and when to address the needs of users and department stakeholders through platform features.
Competencies
  • Excellent communicator: Articulate jargon to general audiences (e.g., City departments and the public), explain the logic behind design decisions, craft compelling narratives about product work, write and speak clearly, and cultivate effective communication among team members.
  • Relationship-builder: Work with a variety of people and personalities, listen and ask questions to identify new design opportunities, and cultivate strong relationships to ensure seamless collaboration and continued project support.
  • Curious: Practice active listening, ask questions to get to the root of a problem, be open to receiving/giving constructive feedback, and have a sincere interest in learning new skills or growing old ones.
  • Compassionate: Turn empathy into actionable solutions that address people’s real needs with integrity.
  • Organized: Demonstrate ability to manage multiple tasks, estimate timelines, rework a project approach based on unforeseen challenges, works well under pressure, and set/meet reasonable deadlines.
  • Action-oriented: Understand opportunities, navigate barriers, be self-directed, and problem solve for solutions that enhance ODDT’s deliverables, processes, and practices.
  • Resilient: Have a sense of humor, learns from mistakes, and/or returns to work after experiencing a setback.

Knowledge, skills, and ability
  • Ability to design for accessibility, accommodating the needs of people with color-deficient vision and low vision.
  • Ability to sketch, create concepts, wireframe, produce sitemaps and user flows, and create clickable prototypes.
  • Ability to visually express hierarchy, grouping, and workflows.
  • Ability to clearly express complex information through design.
  • Ability to design for consistency with standards rather than creative expression.
  • Ability to analyze user feedback and activity, and iterate to enhance the user experience.

Additional Information
ODDT is interested in hiring the best possible candidate for the User Experience Designer role. We recognize that experience, education, and qualifications can be attained in a variety of ways and that many skill-sets are transferable. If you feel you’re a good fit, please don’t hesitate to apply.

Please include:
  • Resume
  • A cover letter explaining why you’re passionate about participating in the redesign of the City of Philadelphia’s website. Please note, applications will not be considered without a cover letter.
  • If you have a portfolio, please include it.

The successful candidate must reside in the City of Philadelphia or establish primary residence in the City of Philadelphia within six months of employment.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670. For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx

Details

  • Location:
    Philadelphia
    ,
    PA
    The successful candidate must reside in the City of Philadelphia or establish primary residence in the City of Philadelphia within six months of employment.
  • Deadline:
    2018-07-17

Qualifications

Minimum qualifications

  • At least three (3) years of full-time, or equivalent part-time, professional experience in user experience design, or a related field.

Preferred qualifications

  • A portfolio that demonstrates excellent use of information synthesis and detailed design solutions.
  • A personal interest in and/or perspective on the intersection of social impact and design.
  • A solid grasp of human-centered design, rapid prototyping, heuristic analysis, usability and accessibility concerns.
  • Experience with Google Analytics.
  • Proven experience showing clear understanding of the intersection between user needs, technology requirements, and business goals.

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