Description

Are you interested in social impact UX or Design Research? Would you like to apply your 3+ years of UX or Design research experience to help San Franciscans experiencing poverty, abuse, cognitive or physical impairments? Our client is the leading City and County government Agency in San Francisco who provides social services: the Human Services Agency (sfhsa.org). They are looking for someone to work 2,080 hours (12 months), starting June or July on a three-person team with current design, UX research, and coding chops. This position expands the capacity of existing UX and Design Research expertise rather than introducing it to this government context. Individuals from underrepresented populations in the UX and Design field, including those returning to the paid workforce, are highly encouraged to apply. 

Oakland, CA.

Are you interested in social impact UX or Design Research? Would you like to apply your 3+ years of UX or Design research experience to help San Franciscans experiencing poverty, abuse, cognitive or physical impairments? Our client is the leading City and County government Agency in San Francisco who provides social services: the Human Services Agency (sfhsa.org). They are looking for someone to work 2,080 hours (12 months), starting June or July on a three-person team with current design, UX research, and coding chops. This position expands the capacity of existing UX and Design Research expertise rather than introducing it to this government context. Individuals from underrepresented populations in the UX and Design field, including those returning to the paid workforce, are highly encouraged to apply. The pay range is: $90/hour to $109/hour, depending on experience. 

Skills and responsibilities

SPECIFICS
If interested then you would help create and implement a UX or Design Research strategy on two projects: sfhsa.org and the Agency’s intranet. You would also be willing to use or learn Google Analytics and Crazy Egg to inform your qualitative work. This team is going to dig into the Agency’s content management system (CMS) in Drupal. No coding required. Just a willingness to learn it then make changes in the Drupal CMS based on your insights and wireframes. You would also be expected to do A/B/n testing and ongoing usability research with the public to evaluate the impact of your work.  
We’re looking for someone with at least three solid years, of full-time, paid UX or Design Research experience who would geek out on the opportunity to:  
·  Create and implement UX or Design research strategies for sfhsa.org and the Agency’s intranet.
·  Develop interview guides and A/B/n tests.
·  Test interview questions before rolling them out.
·  Complete all the research and analyze the data reflectively, systematically, and preferably informed by theory.
·  Present findings and wireframes in a simple, clear way to help the developers, content strategists and non-technological stakeholders understand the insights. 
·  Where applicable, make layout and wording changes to sfhsa.org and the intranet, through the Drupal CMS, in collaboration with other teammates. 

Details

  • Location:
    Oakland
    ,
    CA
  • Salary:
    $187,200.00
    -
    $226,720.00
    yearly
    , Looking for someone to work 2,080 hours (12 months) The pay range is: $90/hour to $109/hour, depending on experience
  • Deadline:
    2018-08-29

Qualifications

Minimum qualifications

·  You want to be an active member of a team. Your wellbeing matters to them and theirs to you. So joining a cohesive unit where psychological safety and other ways of supporting and respecting one another are deeply valued.   
·  Iterate on your UX / Design practice based on feedback.
·  Keep on top of the UX or Design Research field by reading widely.
21Tech is a minority-owned firm and is an equal opportunity employer.

Preferred qualifications

Along with a PDF of your resume, please answer the following: 1) Link to a portfolio of work (if you have one): 2) Total years hired as a full-time, paid, UX or Design Researcher:  3) Total full-time, paid, UX or Design Research projects worked: 4) Describe the sort of work environment that helps you to thrive professionally and personally (2-4 sentences): 5) Share what interests you about this job (2-4 sentences): Please send your resume, work portfolio (optional) and answers to the above questions to on our website linked below.  Applications accepted until the position is filled.

View application