The Office of Civic Innovation and Digital Strategy (Innovation Team) is charged with improving the efficiency and effectiveness of City services and executing the City’s Smart City Vision. Located within the City Manager's Office, the team directs and oversees a broad range of innovation projects ranging from user-centered process improvements to Internet of Things demonstration projects. 

The Broadband Manager works as a member of the Innovation Team, reporting directly to the Director of Civic Innovation and Deputy City Manager responsible for 21st Century Infrastructure. 

You will be part of a team of 5-8 talented individuals who are passionate about innovating city government. We are both strategic and tactical; we keep the big picture in mind while sweating the details to make things work. We believe deeply in the power of teams and work hard to support each other in executing on our collective goals. 

In all of our work, we emphasize three core innovation behaviors.
  1. Champion the Customer: We empathize with our customer, focus on their needs, and to do the hard work to deliver an effortless experience,
  2. Learn through Data: We measure performance with data to continuously improve our services, and
  3. Iterate to Improve: We rapidly iterate, reflect, and learn from failure or success before scaling.

The Broadband Manager will negotiate value exchange agreements to generate demand for broadband deployments and ensure City departments fulfill that demand by permitting communications facilities including cell towers, small cells, and underground fiber.  

The Broadband Manager will also work closely with innovative technology companies to evaluate ways to accelerate broadband deployment including Smart City technology.  Collaboration with public interest groups, community organizations, and other stakeholders will also be required to ensure public adoption, such as for small cells on street lights.  

The Broadband Manager will work closely with the City Library and external stakeholders to ensure progress of social justice for digitally under-served communities in San Jose.

Skills and responsibilities

The Broadband Manager responsibilities include the following:
  • Negotiate value trading agreements with broadband providers that promote economic development, digital inclusion, and support for Smart Cities.
  • Direct the development of balanced broadband friendly policies.
  • Direct the City departments involved with broadband deployment.
  • Collaborate with external stakeholders on community concerns with broadband deployments.
  • Measure compliance with agreement terms and conditions.
  • Evaluate new technologies and approaches to accelerate broadband.
  • Report progress to City Council and external stakeholders.


  • Location:
    San Jose
  • Salary:
  • Deadline:


Minimum qualifications

  • Education:  completion of a Bachelor's Degree from an accredited college or university in public administration, business administration or related field.  A Master's Degree is preferred, and can be substituted for a portion of the required experience. 
  • Experience:  Four (4) years of professional level analytic and/or administrative experience.
  • Employment Eligibility:  Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

Preferred qualifications

Desired Qualifications:
  • Experience: At least five (5) years of professional level experience in negotiating large scale real estate, telecommunications, or information technology contracts. Telecommunications experience and existing relationships within Telecommunications providers strongly desired.
Desired Skills & Core Competencies:
The ideal candidate will possess the following competencies, as demonstrated from past and current employment history.
  • Interest Based Negotiation: Demonstrated success identifying and exploring common interests and leveraging those interest to develop agreements that provide mutual benefit to each party.  Agreements will often take the form of value exchanges.
  • Relationship Management: Ability to forge and maintain long term relationships.
  • Leadership: Leads by example; serves as appropriate role model; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment.
  • Strategic Thinking:  Develops strategies to solve complex business and municipal problems associated with accelerating the private sector deployment of broadband services.
  • Execution Orientation: Ability to drive a path forward despite significant ambiguity and resistance to change within an organization.  Demonstrates an execution orientation and bias for action. Should be detail oriented and can balance the high-level thinking with managing day-to-day tasks on multiple projects at the same time.
  • Communication Skills: Ability to effectively communicate with a broad set of stakeholders including team members, broadband providers, internal and external executive stakeholders, and the residents of San Jose.
  • Team Work & Interpersonal Skills: demonstrates a positive attitude and flexibility along with the ability to develop effective relationships with a wide set of stakeholders.