The City of Oakland is working to redesign its online presence to be more focused on user-centered design and service delivery to better serve the community. The research and work of Code for America, and other innovators in the civic technology space have inspired this work. We are working in the open to create an online digital services center and reinvent what city government websites can do.  You can learn more about our initiative to redesign City services in the Digital Front Door Project Phase I and Phase II reports.

The City of Oakland is hiring a pool of local Oakland writers and designers to work directly with the City’s Digital Services Team and subject matter experts in City Departments to develop content and re-design City services on an as-needed basis.

What you’ll do:

You will work with the City’s Online Engagement Manager to scope, write, user test, edit and publish content. This will also include:

  • Contribute to the City of Oakland’s content inventory

  • Conduct user research with the public and with department subject matter experts

  • Collect information from subject matter experts to develop initial drafts of digital content

  • Revise content per feedback from Online Engagement Manager and Subject Matter Experts

  • Review content for voice, tone, and consistency with City Style Guide

  • Journey map the experience of community members in their attempts to access City services

  • Make recommendations and implement improvements to City services.


  • Location:
  • Salary:
    , per hour
  • Deadline: n/a


Minimum qualifications

Preferred qualifications

  • 2-3 years experience writing for or editing an online website or publication

  • Comfortable working with content management systems such as Drupal, Wordpress, Squarespace, or Craft

  • Experience collecting and interpreting user research is a plus

  • Demonstrated ability to create clear, concise and creative web content

  • Experience in navigating government or other large, complex organizations

  • Subject matter and community expertise in public health, community safety, housing, public policy or municipal finance.