Description

At City Innovate, we’re well aware of the impact government can have on people’s lives.  Which is why we won’t rest until every government has access to the modern technologies the private sector takes for granted. The barrier to success isn’t a lack of budget or the will to consider new and/or emerging technologies.  No.  The barrier here is legacy procurement processes that can be byzantine in complexity.  City Innovate makes products to modernize legacy procurement processes and as well as to pioneer greater agility in procurement using something we call a Challenge-Based Approach

City Innovate provides a suite of enterprise-class products for contract writing and agile procurement. Our mission is to make government a force for social good. We are structured as a public-benefit corporation to ensure we keep our focus not just on revenues, but also the needs of people served by government. Governments tell us that modernizing procurement is a necessary first step to make digital transformation happen; we enable government to accelerate technology acquisition, especially around emerging and innovative technology.  Leading the company are Jay Nath, former Chief Innovation Officer for the City of San Francisco, and Kamran Saddique. In addition to our enterprise software, City Innovate also manages STIR and STIR Labs, which bring startups and academia to bear on pressing community problems.  City Innovate has been working with Cities, Counties, States, and Federal agencies since 2014 to change how procurement gets done.

City Innovate is looking for an Account Executive to take charge of our government clients, build customer satisfaction, and manage cross-sell, upsell, and retention. 

As an Account Manager, you must be comfortable selling B2B or B2G – business to the government – and have a track record of successfully building relationships and selling technology to the C-Suite. 

The ideal person has worked in Customer Success, Account Management, Business Development, or Management Consulting, has an MBA and/or 3-5 years of B2B or B2G experience, has a strong bias for action, writes well, is a strong presenter, and knows how to use modern tools to support excellence in the Customer Success function.

  • Partner with our clients to deliverable predictable outcomes and experiences that delight them as well as growth to our business in terms of revenue
  • Deliver and communicate ROI for our clients throughout the customer lifecycle
  • Be the trusted partner for the client that they turn to day-in and day-out to understand how to get the most out of our products and their functionality
  • Quarterback positive client experience by representing the customer’s point-of-view to cross-functional teams at City Innovate, particularly the product engineering team
  • Deliver revenue by ensuring customer satisfaction is high, understanding when to cross sell, upsell, and also how to align the entire company so that renewals are a slam dunk

Skills and responsibilities

  • Experience working with complex organizations, with multiple decision makers who must work together but who do not necessarily report to the same executive
  • Strong leadership skills
  • Impressive executive presence and communications abilities
  • Ability to create structure in ambiguous situations and design effective processes
  • Bias for action
  • Understanding of what it is like to work in a regulated environment
  • Desire to get in on the ground floor of a mission-oriented company 


Details

  • Location:
    San Francisco
    ,
    CA
  • This job is remote friendly.
  • Deadline:
    2020-12-15

Qualifications

Minimum qualifications

  • BA/BS (MBA/Master a definite plus)
  • Ideally 4+ years of experience in Customer Success, Account Management, Business Development, Consulting, or another client-facing role