Description

The Office of Innovation was founded with the mandate to improve the lives of New Jerseyans by designing and deploying more effective and efficient government services. We operate in partnership with the Governor’s office, State agencies and departments, and outside partners - working differently to create innovative policies and technologies that address complex public problems. We apply data science and public engagement to understand problems, and use the latest digital technologies combined with strategic policies to develop solutions that improve services while also reducing costs for the State and the taxpaying public.

Our team is made up of dedicated and energetic individuals with experience in government, business, civic tech, policy, and engagement. We are passionate about transforming the way government operates, and we support State agencies in innovating and improving the lives of all New Jerseyans. We partner with teams throughout the state to design and deploy world-class, innovative, and inclusive policies and digital services that solve pressing public interest challenges.

Principals we innovate by:
  • Innovate with, rather than for, New Jerseyans - using participatory and data-driven methods to improve people’s lives
  • Define concrete and specific problems that matter to real people
  • Collaborate with public, private and nonprofit sectors to enhance our impact
  • Build with diverse New Jerseyans, putting them at the center of our work
  • Solve problems by breaking down silos and forming partnerships - across teams, departments, agencies, levels of government, and with external experts
  • Deliver accessible solutions and policies that meet the needs of real people
  • Succeed in a highly ambiguous environment with little definition or structure
  • Maintain strong domain expertise while keeping a cross-functional approach l
  • Collaborate with stakeholders in domains beyond technology such as legal, policy, and administrative roles
  • Be committed and know how to develop metrics and experiments to test what works

Our team operates as a startup within government, and our team members wear many hats, contributing to both the execution of core projects and the evolution of the Office of Innovation. We kickstart new initiatives and assist teammates and partners when urgent challenges arise. We use data and modern research, design, and development methods to inform our decision making, and we collaborate with stakeholders within and outside of government to understand and solve challenges.

We are seeking a talented and experienced professional that will be responsible for transforming the experience of businesses interacting with the State. You’ll do this by driving the production of constantly-evolving content, getting user feedback regularly through standardized user testing, engaging with a diverse audience, and acting as a stakeholder for new technologies and interfaces through the Business First Stop initiative. The role will include elements of content creation, marketing research, user testing, experience design, communications management, and product management. You’ll be empowered outside of the standard agency structure, avoiding the trap of “shipping an org chart” and instead delivering a cohesive experience. Given the pandemic, we’re looking for self-starters who are skilled at driving projects forward while communicating and collaborating closely with the team at a distance. 

As a part of the team, you will:
  • Deliver solutions that meet the needs of diverse users across New Jersey
  • Expand Business.NJ.gov content and content delivery as “Editor-in-Chief”:
  • Develop the ‘start your business’ experience on Business.NJ.gov
  • Develop and run communication with businesses to keep them informed of services, resources, new rules/regs, COVID-19 updates, etc.
  • Conduct message and content testing sessions on an ongoing basis to ensure content is usable as intended for a diverse audience; incorporate feedback/data from the website and from the Business.NJ.gov chat system to inform content development
  • Increase business community feedback loops through market research and user testing
  • Coordinate interviews, surveys, focus groups, and stakeholder engagement to bolster feedback mechanisms with small businesses and industry stakeholders and drive strategic development and prioritization of our initiatives
  • Lead the creation of a new customer service experience for businesses
  • Coordinate the creation of, and manage, a cross-departmental customer service operations team to ensure rapid response to business inquiries 
  • Coordinate the creation of, and manage, a cross-departmental customer service advisory council to develop principles and guidelines that must be followed by all agencies and departments when serving businesses
  • Ensure knowledge gained from research and customer service delivery, including business obstacles and burdens, are informing Business.NJ.gov technology and policy decision-making
  • Take part in office-wide initiatives, such as stand-ups, to enable collaboration and support across projects 

Skills and responsibilities

Applicants will be assessed based on an ability to excel at content strategy, editing, and product management. 

We are seeking individuals with the following experience, skills, and abilities: 
  • Writing and developing technical content that is accessible and easily understood for the public
  • Conducting market research and audience analysis
  • Conducting community outreach
  • Conducting message and content testing
  • Writing, managing, and distributing email and newsletter content, and managing an online newsletter distribution network
  • Managing editorial content and writing assignments with a number of stakeholders and content creators
  • Conducting user interviews and focus groups
  • Crafting and distributing surveys
  • Coordinating stakeholder engagement among multiple stakeholders and oversight departments
  • Establishing customer relationships and customer service standards
  • Incorporating customer feedback and analysis into product design
  • Developing user experience (UX) mockups and prototypes
  • Interpreting web analytics and incorporating into UX prototypes and interface designs
  • Product management and developing product requirements, feature requests, and interface options
  • Developing low-fidelity mockups
  • Using content management systems
  • Technical writing
  • Incorporating global web design assets

Details

  • Location:
    Newark
    ,
    NJ
  • This job is remote friendly.
  • Deadline: n/a

Qualifications

Minimum qualifications