The Office of Innovation was founded with the mandate to improve the lives of New Jerseyans by designing and deploying more effective and efficient government services. We operate in partnership with the Governor’s office, State agencies and departments, and outside partners - working differently to create innovative policies and technologies that address complex public problems. We apply data science and public engagement to understand problems, and use the latest digital technologies combined with strategic policies to develop solutions that improve services while also reducing costs for the State and the taxpaying public.

Our team is made up of dedicated and energetic individuals with experience in government, business, civic tech, policy, and engagement. We are passionate about transforming the way government operates, and we support State agencies in innovating and improving the lives of all New Jerseyans. We partner with teams throughout the state to design and deploy world-class, innovative, and inclusive policies and digital services that solve pressing public interest challenges.

Principals we innovate by:
  • Innovate with, rather than for, New Jerseyans - using participatory and data-driven methods to improve people’s lives
  • Define concrete and specific problems that matter to real people
  • Collaborate with public, private and nonprofit sectors to enhance our impact
  • Build with diverse New Jerseyans, putting them at the center of our work
  • Solve problems by breaking down silos and forming partnerships - across teams, departments, agencies, levels of government, and with external experts
  • Deliver accessible solutions and policies that meet the needs of real people
  • Succeed in a highly ambiguous environment with little definition or structure
  • Maintain strong domain expertise while keeping a cross-functional approach l
  • Collaborate with stakeholders in domains beyond technology such as legal, policy, and administrative roles
  • Be committed and know how to develop metrics and experiments to test what works

Our team operates as a startup within government, and our team members wear many hats, contributing to both the execution of core projects and the evolution of the Office of Innovation. We kickstart new initiatives and assist teammates and partners when urgent challenges arise. We use data and modern research, design, and development methods to inform our decision making, and we collaborate with stakeholders within and outside of government to understand and solve challenges.

We are seeking a nimble product designer with at least 5 years of experience who is ready to roll up sleeves, both leading and diving into all parts of the design process. You should be comfortable working in a startup environment where you think independently and operate with a high degree of autonomy. Given the pandemic, we’re looking for self-starters who are skilled at driving projects forward while communicating and collaborating closely with the team at a distance. 

As a part of the team, you will:
  • Deliver solutions that meet the needs of diverse users across New Jersey
  • Lead end-to-end research planning and execution using modern practices and tools to arrive at key insights and solutions that can be iteratively developed by the team and tested with users
  • Partner closely with engineers, product managers, and other team members to translate UX/UI design into iteratively developed products that meet the needs of our users
  • Solve complex problems through the use of human-centered design, open-source development and innovation, data-driven decision making, and agile development practices
  • Create and execute research and testing plans for each phase of the project
  • Use both equitable human-centered and data-driven research methodologies to generate insights and key learnings
  • Design mockups, wireframes, user stories, and other guides that inform the development of products and can be shared with team members and stakeholders
  • Develop and iterate on content that meets the needs of our users
  • Collaborate with diverse stakeholders and subject matter experts to define new features and iterate existing capabilities
  • Serve as a coach and catalyst for leveraging modern data-driven and human-centered design practices across the team and the State in the areas of design research, interaction design, service design, visual design, and information architecture
  • Drive user adoption and engagement 
  • Take part in office-wide initiatives, such as stand-ups, to enable collaboration and support across projects 

Skills and responsibilities

Applicants will be assessed based on an ability to excel at one or more product design disciplines: user experience design, user interface design, visual design, and content design.  

We are seeking individuals with the following experience, skills, and abilities: 
  • Leading user experience design and research to iteratively develop digital products or services within large or complex environments as part of a cross-functional team
  • Conducting rapid evidence reviews, research, and field scans
  • Defining user needs and experience goals using such frameworks as personas, storyboards, scenarios, and flowcharts
  • Designing and specifying user interfaces and information architecture, reusing design patterns where relevant
  • Developing accessible content
  • Leveraging technologies such as Sketch, Adobe Creative Cloud, and equivalent interaction design tools; InVision, Quartz Composer, or equivalent prototyping tools; and modern CSS and HTML. 
  • Prototyping designs at varying levels of fidelity using static mocks, click-through prototypes, basic CSS and HTML
  • Working closely with front-end engineers to translate wireframes and prototypes into functional working front-end code
  • Setting up and facilitating user research sessions to assess the usability of designs or live code
  • Communicating research findings, design rationale, and goals both verbally and visually
  • Leveraging global web design standards


  • Location:
  • This job is remote friendly.
  • Deadline: n/a


Minimum qualifications