Description

Do you have a strong passion to change the world? If so, this may be your opportunity. The State of North Dakota’s purpose is to Empower People, Improve Lives, and Inspire Success. North Dakota’s Information Technology organization asks itself “How might we deliver world class technology and service?” North Dakota Information Technology (NDIT) is seeking a candidate that has the same passion to Empower People, Improve Lives, Inspire Success, and deliver world class technology as a PowerSchool Specialist for NDIT. The successful candidate will be a leader who enjoys working with people in a collaborative environment, who can learn quickly in a rapidly changing technology landscape, and who embodies the core values that we follow as public servants for the State of ND: Gratitude, Humility, Curiosity, and Courage. 

Job ID: 3016123
Closing Date: 06/30/2020

Summary of Work  

As part of North Dakota Information Technology, EduTech provides North Dakota K-12 educators and students with opportunities that extend learning in the classroom and beyond focusing on the use of technology to improve student achievement.  Successful candidate will provide customized professional development to K-12 educators, administrators and state agencies who use PowerSchool, the statewide K-12 student information system as well as providing responses to helpdesk tickets and maintaining customer relations.  Also, training and support for districts using the State Longitudinal Data System, eTranscript and other applications, as well as working in collaboration with individuals involved in the collection of student data within Department of Public Instruction.  The incumbent in this position will report to the PowerSchool Manager.

Individual must have strong customer service skills supporting users at all levels.  Must be able to work well with people and possess strong communication skills to effectively communicate technical information to non-technical and technical users for activities associated with the implementation, training and development to PowerSchool customers and the K12 community

Individual must be able to perform in a fast-paced, progressive, and challenging team environment; possess strong analytical and problem solving skills.  Individual must also be able to work in a deadline intensive work environment and possess the organizational and multi-tasking skills needed to organize work and meet deadlines.

Duties and Tasks  
  • Conduct needs analysis, research, develop, produce documentation and deliver a diverse scope of professional development for all PowerSchool topics; for the State Longitudinal Data System (SLDS) and its sub applications including e-Transcript customers on a regular basis.
  • Provide timely responses to service management tickets and maintain customer relations; provide day to day phone and e-mail support regarding PowerSchool and related student data issues; resolve issues according to organizational guidelines; work with vendors to resolve large scale application issues; and work closely with other divisions to resolve issues affecting customer support.
  • Facilitate PowerSchool implementations for new customers: conduct demos as requested by school districts; provide consultations regarding the data model and initial input of data into the PowerSchool application; assist with the data extract from previous student information system if needed.
  • Maintain proficiency with PowerSchool application and database; research and conduct testing with beta versions of PowerSchool before release to customers; and assist in the maintenance and updates to the PowerSchool support site and blog.
  • Develop and maintain good working relationships with the K12 community and assure that service levels meet customer expectations.
  • Application Procedures  
Please make sure that your resume includes information to demonstrate how you meet the minimum qualifications as posted.  Your work history will not be given credit if North Dakota Information Technology cannot determine that you meet the minimum qualifications.

All application material must be received on or before the closing date by 11:59 pm and must include the following documents:
  • Resume
  • Cover Letter
North Dakota Information Technology does not offer or provide sponsorships. Applicants must be legally authorized to work in the United States.

Anyone needing assistance or accommodations during any part of the application or interview process please contact Kari, EduTech, Information Technology Department: E-mail:  kari.sauer@k12.nd.us   phone: (701) 845-7435, fax: (701) 845-0413 or TTY: 1-800-366-6888 or local at (701) 328-2001.

Job Announcement Status can be viewed at: >http://www.nd.gov/itd/working-itd 

Learn more about ITD at: >http://www.nd.gov/itd
Learn more about Employment Benefits at: >https://www.nd.gov/omb/state-employee/employment-and-compensation/benefits
Visit North Dakota State government: >http://www.nd.gov

Equal Employment Opportunity  

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex, genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.
 
 
 

Details

  • Location:
    Fargo
    ,
    ND
    Preferred location would be Fargo, but could be located statewide
  • This job is remote friendly.
  • Salary:
    $4,300.00
    -
    $7,299.00
    monthly
  • Deadline: n/a

Qualifications

Minimum qualifications

Minimum Qualifications  

Bachelor’s degree in Education or a closely related field and two years of current & progressive professional level work experience in K-12 directly related information technology training & support.   At least one of these years must include administrative experience with a student information system.