Description

MAPC is the Regional Planning Agency (RPA) serving the people who live and work in metropolitan Boston.  Our mission is to promote smart growth and regional collaboration. We are guided by MetroFuture: Making a Greater Boston Region, our regional policy plan for the region, which was adopted in 2008.  We are currently working on a successor regional plan, MetroCommon2050, which we expect to complete by 2020. MAPC's staff includes approximately 100 full-time employees located in downtown Boston in a transit-accessible and bike-friendly office.
 
 MAPC encourages all of our staff to develop new ideas to make MAPC's planning and policy work more relevant and impactful, and to adapt to changing times.  We strongly support the professional development of each and every staff person, believing their growth to be consistent with the best interests of MAPC and the region.  For more information about MAPC, MetroFuture, and MetroCommon, please visit www.mapc.org

The Metropolitan Area Planning Council seeks a Junior Systems Administrator to provide information technology support to staff in an innovative public agency focused on improving the quality of life in Greater Boston. Principal responsibilities will include assisting the IT team with managing the agency’s servers, email, and VOIP phone system, developing system documentation and IT policies and providing customer service support to our internal staff. Other duties will include remote support and troubleshooting desktops, laptops, printers, and other hardware devices within a structured IT enterprise environment. The ideal candidate will be positive, detail-oriented, and committed to a more sustainable and equitable region. Over time, the position will offer opportunities for professional development and to take on greater responsibility for systems administration and IT planning.  
 
This is a unique opportunity to work as part of a dynamic, collaborative, and interdisciplinary team focused on using data and technology to support informed regional planning. The Data Services Department is recognized as a national leader in data dissemination, regional indicators, scenario modeling, spatial analysis, and open source interactive websites. 

  • Assist Systems Administrator and IT Manager with administration of on-site and cloud-hosted servers;
  • Provide support and perform maintenance on Citrix virtual environment and applications;
  • Assist with configuration and support of cloud services for the Digital Services team;
  • Manage and troubleshoot networking equipment including switches, firewalls, and wireless access points;
  • Provide first and second-tier IT support to MAPC staff both on- and off-site, addressing issues that cannot be resolved by help desk specialist. Escalate problems when required to the appropriately experienced team member;
  • Log incoming help requests from end users via telephone, ticket system, Slack messenger, in person and email in a courteous and timely manner;
  • Assist with planning and deployment of new software and software as a service, working with end users to understand needs and ensure success
  • Install, configure and troubleshoot laptops, desktops, and Citrix virtual desktop systems (via thin clients);
  • Perform asset management activities and recommend upgrades where necessary (inventory tracking, IT supply, etc.);
  • Assist colleagues across agency with projects and tasks where needed;
  • Occasionally, attend external meetings to provide on-site IT support;
  • Process and document department purchase orders;
  • Create and configure user accounts, facilitate the IT component of onboarding new employees; and
  • Create and maintain documentation for technical tasks regularly done by employees;



Skills and responsibilities

  • B.S. in related discipline, or 3 years of prior desktop support/IT administration experience;
  • Strong technical troubleshooting and support skills with a focus around Microsoft technologies and MS Office 365 products;
  • Strong understanding of TCP/IP, DHCP, DNS
  • Excellent communications skills both verbal and written to technical and non-technical staff
  • Strong understanding of Windows (7, 8.X, 10) and Mac OS
  • Experience with Virtualization technologies – Hyper-V, VMware or Citrix XenServer (preferred)
  • Strong working knowledge of Active Directory
  • Working knowledge of remote desktop software. VNC, Citrix XenApp, and Citrix technologies are preferred.
  • Excellent time management and problem-solving skills; ability to prioritize assigned projects, help desk calls, and emails
  • Ability to lift up to 50lbs.
  • Ability to travel to meeting locations throughout the region, if needed.
  • A criminal background check is required for this position, though a criminal record will not automatically disqualify an applicant.

Details

  • Location:
    Boston
    ,
    MA
    Junior Systems Administrator
  • Salary:
    $55,000.00
    -
    $65,000.00
    yearly
  • Deadline:
    2020-03-03

Qualifications

Minimum qualifications

Preferred qualifications

  • VOIP experience (Cisco preferred)
  • Working knowledge of enterprise wireless networking (setup, troubleshooting, etc.)
  • Working knowledge of geospatial and statistical programs such as ArcGIS, R Studio, Python, and PostgreSQL.
  • Experience with helpdesk ticket systems
  • Experience with configuration and maintenance of Amazon servers. Linux Server experience (Ubuntu preferred) or other Linux OS’s