Come join the Massachusetts Executive Office of Labor and Workforce Development (EOLWD) technology team to help build the Commonwealth’s newest—and first “digitally native”—constituent-facing service: Paid Family and Medical Leave.
The Department of Paid Family and Medical Leave’s (DFML) objective is to ensure that the workforce of Massachusetts is healthier, more productive, and enjoys a better quality of life. The joint EOLWD / DFML technology team is responsible for the systems that the DFML will rely upon to process constituent claims, pay benefits, and administer the program in order to achieve this mission.
Are you interested in helping create a public service that has the opportunity to actively improve the lives of more than 160,000 workers in Massachusetts each year? Do you aspire to be the true “Servant Leader” that each team member knows they can rely on? If so, this role may be for you.

What you’ll do
As a Project manager/Scrum Master you will provide direction to development teams working to implement this service. You will establish and maintain the workflow, tools and processes that the development team(s) will use on a daily basis. You will have the pulse of your team(s) and use planning and retrospectives effectively to make process adjustments that optimize both their performance and their sense of purpose. You’ll choose the best tools to track progress, surface insights, and communicate metrics to other stakeholders.
This is a unique and exciting opportunity for several reasons:
  • The Paid Family and Medical Leave program is brand-new and will pay benefits until January 2021.You have a real opportunity to pioneer best-practices in Lean/Agile development with a team of both internal and external developers.
  • DFML will be the Commonwealth’s first digitally-native constituent program.DFML is working hard with our Commonwealth partners to implement a modern vision for the technology that will support our operations. As part of this effort, you will bring to DFML the Lean and Agile development practices that have been proven so successful for private sector digital product development.
  • The DFML team will seek to minimize hierarchy and empower each team member to recommend and implement ideas they believe will make the program successful, ultimately creating the best service possible for the Commonwealth’s constituents. Your management expertise and knowledge of Lean and Agile will be sought by product and business leaders who are looking for guidance on how to best leverage the strengths of your team.
You’ll focus on:
  • Establishing a Lean/Agile workflow for the teams you will guide.
  • Getting to know the individuals you are working with - their strengths, weaknesses, and motivations - so you can understand team capacity.
  • Constantly polling the needs of the user, the scope of stories and epics, and the technical hurdles that need to be overcome to deliver those features.
  • Communicating the state of progress to all stakeholders on a daily basis.
How you’ll be supported
The EOLWD / DFML technology team will have support and oversight from the Commonwealth’s executive technology leadership from EOLWD and the Executive Office of Technology Services and Security (EOTSS).
Where you’ll work
The EOLWD / DFML technology team works in the Hurley Building at 19 Staniford Street, which is located in the center of downtown Boston. We'd like for you to join us here because we think that the complexities of this project might make it difficult for remote work to be successful.


  • Location:
  • Salary: , This is a contract role.
  • Deadline:


Minimum qualifications

  • Strong interest in the challenges of public-sector service design.
  • Experience in a role with similar responsibilities, with a proven track record of success.
  • Experience managing complex projects with multiple vendors through launch
  • Intimate knowledge of Agile Scrum methodology and related project management tools.
  • Ability to communicate effectively with a variety of stakeholders in meetings and through presentations. 
  • Strong organizational, multi-tasking and critical thinking skills as well as attention to detail and commitment to quality and accuracy
  • A BA, BS, or agile/scrum certification (We welcome agile/scrum certified applicants without a college degree).

Preferred qualifications

  • Experience managing federal grants and/or projects related to strategic planning, IT system development, or business process redesign strongly preferred
Applicants must have excellent written and verbal skills with the ability to clearly organize thoughts,  document content, and convey complex concepts effectively regardless of audience. Applicants must also be skilled in engaging all necessary stakeholders at the right times to ensure buy-in and an accurate understanding of the context. Applicants must also be detail-oriented and have strong project management skills to coordinate among various stakeholder groups to meet project goals.

About the Department of Family and Medical Leave
DFML’s mission is to implement and run a program that provides income support to Massachusetts workers and their families during significant life events while serving as a partner to employers to deliver program integrity. DFML’s vision is to ensure a Massachusetts workforce that is healthier, more productive, and enjoys a better quality of life.
We will interact with people at big moments in their lives—the birth of a child, serious injuries, and potential losses of loved ones. These are stressful, hopeful, and overwhelming times and are experienced by everyone regardless of age, gender, ethnicity, sexuality, or socioeconomic status. We are here to help the working people of the Commonwealth to navigate these major life milestones by providing security and support when they need it most. 
This will be a large and highly visible program. All Massachusetts employees and many Massachusetts independent contractors will be covered by the PFML law and eligible for benefits. There are approximately 3.7 million eligible workers in Massachusetts. DFML anticipates collecting approximately $1.4 billion in contributions annually and paying up to $1 billion in total benefits annually.
Diversity Statement
We strive to create a culture of belonging in the Department of Family and Medical Leave. We are committed to building a workforce that reflects the diversity of the Commonwealth and to celebrating our differences. 
All applicants and employees drawn to serve our mission will enjoy equal opportunity and fair treatment. The Department will recruit, hire, compensate, train and promote without regard to race, color, gender (identity and expression), sex, sexual orientation, creed, religion, national or ethnic origin, age, disability status, veteran’s status, or anything else that describes your identity as a human being.