The San Francisco Digital Services Team is transforming how residents interact with the City, implementing our Digital Services Strategy through building services designed around the people that use them. Led by the Chief Digital Services Officer, the team is comprised of product managers, designers, business analysts, developers, and content strategists. As a member of this new team, you would be part of a new and growing movement, with an opportunity to shape the City’s approach to design.
We’re growing the digital services team that maintains and iteratively improves the DAHLIA affordable housing service (housing.sfgov.org), as well as the Salesforce implementation used to manage affordable housing operations. The mission of the Housing Division of the Mayor's Office of Housing and Community Development (MOHCD) is to provide financing for the development of affordable housing in San Francisco and guide the City's housing policy. MOHCD ensures the long-term affordability and physical viability of the City's stock of affordable housing. The Office also provides financial and educational assistance to first-time homebuyers, and finances housing rehabilitation costs for low-income homeowners.
The DAHLIA Affordable Housing project allows residents to learn about and apply for affordable housing opportunities in one place. Before the debut of DAHLIA, San Franciscans needed to monitor multiple sources of information for listings and had to fill out a new application for each new development. DAHLIA has also provided Leasing Agents with consistent information and has freed MOHCD staff from needing to manually enter application information. We think a lot about equity, accessibility, and helping MOHCD succeed in meeting their ever-changing business needs while also getting the data they need. We conduct user testing to make sure we’re building things that are important to and really work for residents. There are many other functions of the housing process that we haven’t yet started working on, and we are looking forward to building these in the coming years.
If you want to work on products that positively affect the lives of your users, and are interested in being part of a department that is a thought leader in government, then this job is for you.
We are looking for a front end designer to join the digital services team that helps people find and apply for affordable housing opportunities in San Francisco. You will be working closely and collaborating with the Mayor’s Office of Housing and Community Development (MOHCD) and community partners to administer this process. This product launched in 2015 and has already earned acclaim, including winning the 2018 Good Government Award. We maintain the existing products, and over time will be working with MOHCD to decide what services to build next.
This role requires the ability to deliver HTML and CSS, broad experience in UX design, and some background in user testing and research. You will be working from an existing pattern library. As the housing team’s designer you will have an important role in continuing to uphold the high design bar we have set for housing.sfgov.org.
You will help conduct research by creating test scripts, and produce interactive prototypes to get feedback from users. You will take the findings from user testing and analytics to iterate and improve on the product, working closely with front-end developers and stakeholders to share your findings and design decisions. Your research will help the team identify what epics we will work on in the future.
You’ll collaborate with MOHCD staff to meet additional needs of housing applicants, and rethink non-digital service avenues in order to improve the customer experience. You will work with your digital service design colleagues, which include UX Designers, Service Designers and Content Designers, to provide design critiques. Together you will continue to set the standard of best practices within the Digital Services design team.
Skills and responsibilities
- HTML & CSS: Can deliver HTML and CSS to software developers.
- UX Design: Can build and refine the UX interface in a way that builds upon research, user testing, and prototyping.
- User Research: Can help lead user research and testing, and be an internal advocate for housing applicants to ensure that new services meet their needs. You don’t need to be an expert, but some user testing experience is required.
- Ability to use a ticket tracking system (ex. Jira) to convey design requirements to developers. Skilled in writing stories from a user perspective.
- Ability to iterate quickly, to work in 2 week Agile sprints, and the patience to improve a product through iterations over time.
- Experienced working with front end developers and salesforce developers to understand feasibility of your design ideas.
- Skilled at presenting design ideas to stakeholders and subject matter experts (SMEs) to get design feedback, and if necessary to make changes based on their expressed business needs.
- Can effectively work in a diverse team, including non-technical co-workers, people who may not speak English as a first language, people who might be older and not been exposed to common tech tools.
- Proven experience navigating complex relationships with stakeholders.
- Ability to be patient, empathetic, and to bring people along with you as you conduct research and come up with design solutions.
- Maintain an active pattern library.
- Build new features and epics based on research outcomes.
- Work in-person and collaboratively with developers, product manager, and stakeholders. This includes in-person collaboration, whiteboarding, and being able to answer impromptu questions to help unblock teammates quickly so that the team can reach sprint goals.
- Work with digital services colleagues, including UX designers, service designers, and content strategists, to get critiques of your work, support their work, and build the departments best practices.
- Desire to design for accessibility and language translations.
- Experience writing content or desire to learn to collaborate with a content strategist.
- Experience designing for Accessibility or desire to learn more about it.
- Experience designing for English content that is translated into Traditional Chinese, Filipino, and Spanish, or desire to learn more about it.
- Experience designing for products that are services.
- An associates degree in computer science or a closely related field or its equivalent in terms of total course credits.
- Three years of software engineering experience.
- Additional relevant work experience may be substituted for the required degree on a year-for-year basis.