Citizen-Centered Design focuses on the touchpoints a person has with the City of Gainesville across their lifetime. Our mission is to improve those experiences, both front-of-the-house (community-facing) and back-of-the-house (City-facing). These touchpoints include policies, programs, services, technologies, and facilities. As part of the Strategic Initiatives department, we use human-centered design for both short-term tactical projects and long-term planning projects.
Bachelor's degree from an accredited college or university in human computer interaction, computer science or a related field; and a minimum of three (3) years experience in technology project management, data analysis, and product design; or an equivalent combination of education and experience which provide the required knowledge, skills and abilities. A Master's degree is preferred.