Incorporated in 1872, the City of San Leandro, a charter city, operates under a Mayor/Council-Manager form of government. The City Council is made up of members nominated from each of the six districts and elected at large. The Mayor is also nominated and elected at large. The Mayor and Council members may serve for two consecutive terms. The Council appoints the City Manager and City Attorney. 

Performs a variety of complex professional and technical functions related to innovation, digital services, and projects/programs; identifies opportunities to improve and/or redesign City processes utilized by internal staff and public users.  Candidate will serve as project lead in the planning, development, implementation and enhancement of a variety of information systems and business processes; conduct technical and administrative analyses; research and coordinate projects with other City departments and stakeholders; and perform other related work as required.

Skills and responsibilities

Essential Functions: The essential functions of the classification may include, but are not limited to, the functions below and are subject to changes in operational necessity. Partners closely with City departments to identify opportunities to improve or implement new business processes and innovative best practices; oversees the process of digitizing paper-based and legacy processes; Serves as project lead requiring end-to-end oversight; coordinates the planning, design, and execution of innovative solutions; gathers and defines system requirements; obtains technical requirements; and creates and tracks project deadlines and milestones; Coordinates regular meetings, workshops, and sessions to understand the needs of stakeholders and develop creative solutions to address them; Creates strong working partnerships and relationships with civic technology groups, private, public, non-profit agencies, and educational institutions that can support the research and development of innovative solutions; Conducts research and analysis on trends in local government to forecast future changes in practices, processes, and programs; explores and imports innovations from other communities for testing where they may be applicable; Assists with implementing the City of San Leandro's Smart City Strategy and related initiatives; Monitors grant opportunities (i.e., local, state, federal, private) to add innovative capacity to City operations; assists in the completion of grant applications; Assists departments with developing requests for proposals for new technology solutions, including providing applications requirements and technical specifications; Monitors key performance indicators and success metrics; presents data driven findings and recommendations to City management on project goals and objectives; Maintains the City's digital services, including its mobile apps, online and web services; Provides technical guidance and training to staff related to implementation and upgrades of business applications; Performs required duties under the City's disaster response plan; and Follows all safety rules and protocols included in the Injury and Illness Prevention Program; takes appropriate action as required to identify and correct safety hazards and report safety concerns to his/her supervisor. Non-essential Functions: Provides help desk support for business applications issues, various end user assistance, etc.; and Performs related duties as assigned.

Knowledge of: Design thinking and the ideation process of planning, prototyping, launching, and implementing technology solutions;  Quantitative and qualitative data analyses;  Principles of organizational change management;  Information technology concepts and best practices;  Industry trends involving information technology and innovation;  Strategic planning about business and/or public policy initiatives; and Project management techniques.
Ability to: Convert ideas into action and deliver outcomes; Plan, design, implement, evaluate and coordinate delivery of City services; Be flexible, resilient, and adaptable to changing priorities; Analyze complex organizational structures and functional internal and external relationships; Work collaboratively with City departments and lead cross-functional project teams dedicated to achieving innovative results; Establish and maintain effective working relationships with City staff, other government officials, community groups, the general public, and media representatives; Identify and respond to community and City Council issues, concerns and needs promptly; Write clear and concise reports;  Prepare and deliver effective presentations for individuals and groups;  Prioritize work load and manage multiple demands simultaneously; and Exercise excellent judgment in situations with ambiguity and uncertainty. 


  • Location:
    San Leandro
  • Salary:
    , Employment may begin at any step of the range, depending upon the qualifications of the person selected. For benefit information, please refer to the Human Resources tab on the City of San Leandro website
  • Deadline:


Minimum qualifications

Experience and Education Guidelines:  Any combination equivalent to experience and education that would most likely provide the required knowledge and abilities would be qualifying.  A typical way to obtain the knowledge and abilities would be:
Education:  Bachelor's degree in computer science, information systems/technology, business administration, public administration, social sciences, or a closely-related field.
Experience:  Three years of experience in project/program management specific to innovation initiatives, change management, and technology solutions.
Licenses/certifications/other requirements:  Must be willing to work such hours as are necessary to accomplish the job requirements; travel to attend meeting, seminars and conferences.  Classification requires the possession and continued maintenance of a valid class "C" California driver's license for operating a motor vehicle. 

Preferred qualifications

Possession of Project Management Professional (PMP), Business Process Improvement (BPI), Lean/Six Sigma, Design Thinking, or related training and certifications is highly desirable.