California’s court system is the largest in the world and serves more than 38 million people. The Judicial Council of California (JCC) manages that system and this year, the JCC is starting a new team, California Courts Digital Services, to improve access to justice for Californians with technology and design.
California Courts Digital Services is leading the Digital Self-Help Pilot, researching and prototyping new interactions for people accessing the court without a lawyer. In Spring 2019, the team will begin work on a Portal effort to support these Self Represented Litigants across the state. We are experimenting with case types that touch the experience of divorce, credit card debt collection, record expungement, name/gender change and traffic fines.
The Legal Content Designer will work with a cross-functional team (including engineers, designers, lawyers and judges) to shape the Court’s approach to the digital experience of California’s justice system.
You will be responsible for facilitating the production of high-quality, human-centered content. Partnering with a cross-functional team of experts in design, product strategy, engineering and law, you will build relationships with subject-matter experts to deliver and test content. You’ll also work with the Web Services team to document and apply the Portal’s content approach towards the development of the organization’s overall content production model.
Skills and responsibilities
Deliver high-quality, human-centered content for the Digital Self-Help Pilot’s prototype digital services
- Work with subject-matter experts to extract background, context, and design detail necessary to develop content for each prototype
- Be the UX Copy lead, owning the copy strategy and execution across all UX initiatives.
- Iterate quickly by writing, editing and collaborating on drafts
- Incorporate continuous feedback from real Californians, peers, and stakeholders by leading content-focused usability and critique sessions
- Experience and understanding of user-centered design process.
- Solicit feedback and contribute constructively to design reviews.
Contribute to the development of shared resources for better content across the JCC
- Create documentation to support adoption of content standards. Develop content artifacts and guides to support the development of organizational content
- Promote the practice of content ux design in workshops, office hours, brown bags, and content-related events, and find ways to raise awareness of the content team’s work among external audiences
- Consult with the JCC Web Services team on strategies for scaling the content practices in the pilot to content creators across the organization
- Must have a diverse portfolio of work to demonstrate authored and edited web content.
- Proven track record of planning for developing useful, usable content, detailed content analysis reports, and working within digital service content standards.
- Proven track record of working closely with UX/UI teams and web designers in a cross-functional capacity.
- Proven track record of analytical capabilities and the ability to breakdown complex ideas into manageable pieces.
- Proven track record of written and verbal communication skills, with both technical and non-technical audiences.
- Experience coaching other writers and subject matter experts in writing for the web;
- Experience working with legal content and/or regulatory compliance settings; public sector experience preferred.
- Experienced with user-centered design, with expertise in creating and evaluating design solutions.
- Experienced with agile project management methodologies.
- Legal background, education or experience.
- Exceptional interpersonal skills and ability to work well in fast-paced multi-disciplinary teams
- Recent experience within government agencies or public-sector bodies with projects of a similar type.
- Ability to multi-task and manage numerous priorities.