Sacramento, CA (remote friendly).
Part of California's Government Operations Agency, the Department of Technology (CDT) is one of the largest technology suppliers for state and local government in California. Together with state agencies and entities, we deliver technology for everyone. To meet Secretary Batjer’s challenge, our department is changing: adding new skills and new capabilities to support a culture of understanding user needs – not just government needs – and making sure we meet them.
Our demonstrator projects (the California’s Child Welfare Digital Service, and more to come) start by understanding user needs. Then, we work iteratively with private sector partners. Finally, we build in the open: because it makes things better.
California's Health and Human Services Agency (CHHS) handles important services like social services, public health and Medi-Cal, the Medicaid program. The Office for Systems Integration (OSI) runs the technology for all these services.
With the Child Welfare Digital Service, CHHS and OSI, with California's Department of Technology, have started the work of making sure our technology meets users' needs.
But, there's a lot more to do.
Our work in modernizing and building delivering new digital services for the state means we need people who're experienced in designing and delivering shared services across multiple technical platforms.
Across the Department of Technology, the Office for Systems Integration and new teams like the Child Welfare Digital Service, we're looking for researchers, designers, content designers, strategists, architects, developers and more to deliver digital services that meet user needs.
Join us, and help deliver simpler, clearer, faster digital services for everyone in California.
Principal, User Researcher: Plan a research program for a service, develop clear understanding and empathy for users design, conduct and analyze user research using a range of techniques, provide guidance on design based on understanding of user needs and behavior, set standards for ensuring digital services in California meet user needs.
- This job is remote friendly.
- Deadline: n/a